Returns & Refunds
Orders & Help
Returns & Refunds
If something about your Avelune order is not right, our team is here to help you understand the available next steps. Contact us before sending anything back so we can review your request and provide the appropriate instructions.
A simple place to begin
Start by getting in touch.
Return and refund requests can depend on the condition of the item, the reason for the request and the circumstances of the order. Before mailing anything back, please contact Avelune with your order information so our team can review the situation.
If an item arrived damaged, incorrect or with another order issue, include clear details and photographs where relevant. This helps us understand what happened and provide the most appropriate next step.
Once your request has been reviewed, we will provide any return, replacement or refund instructions that apply to your order.
How to request support
Three thoughtful steps.
Keeping your order details together helps make the review process clear and straightforward from the beginning.
Gather your order details.
Have your order number, the email address used at checkout and the name of the item you are contacting us about ready.
Tell us what happened.
Share a clear description of the issue. If the item arrived damaged or incorrect, include photographs when possible.
Wait for return instructions.
Please do not send an item back before receiving instructions. We will explain the next steps after reviewing your request.
Before contacting us
What to include with your request.
A few useful details can help us understand your order quickly and provide clear guidance without unnecessary back-and-forth.
Your order information
Include your order number and the email address associated with the purchase.
The item involved
Tell us which tea, coffee or non-alcoholic beverage item your request relates to.
A clear explanation
Describe the reason for your request and include helpful photographs if there is visible damage or an incorrect item.
Your preferred contact details
Make sure we have a current email address so our team can provide the next steps.
Helpful details
Returns & refunds, clearly explained.
Should I send my order back immediately?
No. Please contact Avelune first and wait for instructions before sending anything back. This allows us to review your request and provide the appropriate return details.
What should I do if my order arrives damaged?
Contact us with your order information, a description of the issue and clear photographs of the item and packaging where relevant. We will review the details and advise you on the next step.
What if I received the wrong item?
Let us know which item you ordered and which item you received. Including a photograph can help us review the order more efficiently.
How will I know whether a refund is available?
Refund availability depends on the circumstances of the request. After reviewing your order details, our team will explain the available resolution and any steps required.
How are approved refunds processed?
If a refund is approved, the applicable processing details will be confirmed with you. Timing after processing can also depend on your bank or payment provider.
Where can I ask a question about my order?
You can contact Avelune through our Contact page or email us directly at info@avelune.lat. Please include your order number whenever possible.
Need help with an order?
Tell us what happened and we’ll help you understand the next step.
Email:
info@avelune.lat
Phone:
5618463761