About these terms

This website is operated by Avelune. Throughout the site, the terms “we,” “us” and “our” refer to Avelune. These Terms of Service apply to visitors, customers and anyone else who accesses or uses the website.

We may update, change or improve the website from time to time. Your continued use of the website after changes to these terms become effective means that you accept the updated terms, to the extent permitted by applicable law.

Using Avelune responsibly

You may use this website for lawful personal shopping, browsing and communication with Avelune. You are responsible for ensuring that information you provide to us is accurate and complete.

• Do not use the website for unlawful, fraudulent or harmful activity.
• Do not interfere with website security, functionality or availability.
• Do not attempt to gain unauthorized access to accounts, systems or data.
• Do not copy, scrape or exploit website content in a way that violates applicable law or our rights.

Product information and availability

Avelune offers tea, coffee, wellness drinks and non-alcoholic beverages. We aim to present product descriptions, images and other information as accurately as reasonably possible.

Packaging, appearance, color and other visual details may vary slightly from what is displayed on a screen. Product availability may also change without notice.

Placing an order

When you place an order, you are making an offer to purchase the selected products subject to these Terms of Service and the information shown during checkout.

We may decline or cancel an order where reasonably necessary, including where a product is unavailable, payment cannot be processed, order information appears incorrect or an order is affected by an obvious technical or pricing error.

If an order is cancelled after payment has been collected, any refund due will be handled using the original payment method where reasonably possible.

Prices and payment

Prices and any applicable charges are displayed during the shopping and checkout process. You agree to provide current, complete and accurate billing information when placing an order.

Payment processing may be provided by third-party payment providers. Their own terms, privacy practices and security measures may also apply to your transaction.

Order preparation and delivery

Avelune’s stated shipping time is 3–5 business days. This refers to the expected time used to prepare an order for shipment and does not guarantee a specific delivery date.

Delivery timing can be affected by destination, carrier operations, weather, high-volume periods and other circumstances outside our reasonable control.

Customers are responsible for providing an accurate and complete delivery address. Please contact us promptly if you notice an issue with your order information.

Questions about a return or refund

Return and refund eligibility can depend on the item, its condition and the circumstances of the request. If you have a question about an order, contact Avelune with your order information and a clear description of the issue.

Nothing in these Terms of Service is intended to limit any consumer rights that cannot legally be excluded or restricted.

Ownership and permitted use

The Avelune name, website design, written content, graphics, branding elements and other original materials presented on this website may be protected by intellectual property laws.

You may view and use website content for ordinary personal shopping and informational purposes. You may not reproduce, distribute, sell, modify or commercially exploit our original content without authorization where such authorization is legally required.

Activities that are not permitted

You may not use this website in a way that damages Avelune, other users, third parties or the operation of the website.

• Introducing malicious code, malware or harmful automated activity.
• Attempting to bypass security or access restrictions.
• Using false information to commit fraud or misrepresent identity.
• Violating applicable intellectual property, privacy or other legal rights.
• Using the website in a way that is unlawful under applicable law.

Third-party services

Certain website functions may rely on third-party services, such as payment processing, hosting, delivery or technical infrastructure. Those third parties may have their own terms and privacy practices.

Where allowed by law, Avelune is not responsible for independent third-party services that are outside our reasonable control.

Website availability and information

We aim to keep the website accurate, available and useful, but we cannot promise that access will always be uninterrupted, error-free or free from technical issues.

Website content is provided for general shopping and informational purposes. Product information should not be treated as medical advice, diagnosis or treatment guidance.

Limits that apply where permitted

To the extent permitted by applicable law, Avelune will not be responsible for indirect, incidental, special or consequential losses arising from use of the website or products where such liability may lawfully be limited.

Nothing in these Terms of Service excludes or limits liability that cannot legally be excluded or limited.

Responsibility for misuse

Where permitted by law, you agree to be responsible for losses or claims arising from your unlawful misuse of the website, your violation of these Terms of Service or your infringement of another person’s rights.

Suspending access

We may restrict or terminate access to the website where reasonably necessary to protect the website, Avelune, customers, third parties or applicable legal rights.

Terms that by their nature should continue after termination will remain effective to the extent permitted by law.

Updates to these terms

We may revise these Terms of Service from time to time to reflect changes in our website, services, operations or applicable requirements.

The updated version will be posted on this page with a revised “Last updated” date. Your continued use of the website after an update takes effect will be subject to the revised terms, where permitted by law.