Shipping Information

Avelune · Shipping Information

From our selection to your table.

We keep the journey from order to delivery clear and considered. Here you can find the essentials about order preparation, shipping expectations and what to do if you need help with a delivery.

Tea prepared in a bright refined setting

Order preparation

Thoughtfully prepared before it leaves us.

Once an order is placed, it moves through our preparation process before shipment. This gives us time to organise the order carefully and prepare it for the next stage of its journey.

3–5 business days Standard order preparation timeframe.

What happens after you order.

A simple overview of the steps between checkout and receiving your Avelune order.

01 · Order received

Your order enters preparation.

After checkout, your order is recorded and prepared for fulfilment. Please review your order details carefully when placing your order, including the delivery address provided at checkout.

Preparation begins

02 · Prepared

We get everything ready to travel.

Our standard preparation timeframe is 3–5 business days. This timeframe refers to order preparation before transit and does not include the carrier's delivery time.

3–5 business days

03 · On its way

Delivery continues to your address.

Transit timing can vary depending on destination and the delivery service available for the order. Any delivery estimate presented during checkout should be treated as an estimate rather than a guaranteed arrival date.

Transit varies by destination

Helpful details before delivery.

A few practical points can make the delivery experience simpler from the start.

Delivery address

Check your details before checkout.

Please make sure the shipping address, apartment or unit number, postal information and contact details entered during checkout are complete and accurate.

Accurate details support smoother delivery

Delivery timing

Preparation and transit are separate.

Avelune's 3–5 business day preparation timeframe takes place before the parcel begins transit. The total time to receive an order may therefore be longer depending on the destination and delivery service.

Preparation + carrier transit

Tracking

Follow the journey when details are available.

When tracking information is available for your shipment, use the details associated with your order to follow its progress. Carrier updates can sometimes take additional time to appear after a parcel begins moving.

Updates may not appear immediately

Delivery questions

Reach out if something needs attention.

If you have a question about an order or delivery, contact Avelune with the order information available to you so our team can review the details more efficiently.

Customer care is available by contact page

When it arrives

The final destination is your next pour.

From tea for a quiet afternoon to coffee for the first cup of the day, every Avelune order is ultimately about creating a better pause. Once your delivery arrives, store and prepare each drink according to the information provided with the product.